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What is the LuLu Money Wallet?
The LuLu Money Wallet is a digital account and payment service provided by LuLu Exchange. It comes equipped with a dedicated IBAN for domestic and international payments and transfers, alongside a payment card which can be used for domestic and international payments
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Who is eligible to register?
Any UAE resident aged 18 years or older who holds a valid Emirates ID can register through the LuLu Money app.
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How do I top up my wallet balance?
You can instantly top up your wallet using any UAE Debit Card directly within the LuLu Money app.
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Where can I use my card?
- Locally (UAE): Processed seamlessly via the Jaywan local payment network across domestic stores, point-of-sale (POS) terminals, and UAE ATMs.
- Globally & Online: Processed through the unionpay network for international shopping, subscriptions, e-commerce, and global ATM cash withdrawals.
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What are the transaction limits?
- Daily load limit - AED 5,000
- Daily spend limit - AED 10,000
- Monthly cumulative limit - AED 50,000
- Maximum wallet balance - AED 50,000
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What are the primary features?
- • International Remittance: Direct transfers to bank accounts or cash pickup locations worldwide.
- • Bill Payments: Utility bills (DEWA, SEWA, FEWA), telecom payments (Etisalat/du), and local authority payments (Salik, Mawaqif).
- • Local Transfers: Peer-to-peer (P2P) transfers using mobile numbers or instant payment systems like AANI.
- • Virtual Card: Option to issue a digital payment card for online and contactless store purchases.
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Is Lulu money secure?
Yes, it uses encryption, PIN/biometric authentication, and is licensed and regulated by the Central Bank of the UAE
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How do I withdraw cash or cash out?
• Transfer money back to a UAE bank account via IBAN.
• Use the Cash Out / SMS Cash feature to withdraw physical cash from designated ATMs without a card.
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Can I close my digital wallet account completely online?
Yes, you can initiate and complete the account closure process digitally through your wallet app
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What is the mandatory step before closing my wallet?
You must bring your account balance to AED 0.00 before submitting a closure request. If you have a remaining balance, the wallet system will not allow you to close the account.
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How can I clear my wallet balance to AED 0.00?
You can zero out your account using any of the following methods:
- • Cash Out via ATM: Withdraw your remaining funds at an ATM using your physical/virtual card or the app's ATM Cash-out option.
- • IBAN / Aani Transfer: Send the remaining funds to another local bank account or digital wallet using your IBAN or registered mobile number.
- • Make a Purchase: Spend the exact remaining balance on a retail purchase or a utility/telecom bill payment.
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Why did my card top-up or money transfer fail?
Common reasons include:
• Exceeding your daily or monthly limit.
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What happens if I send money to the wrong IBAN or mobile number?
Because local instant transfers (via Aani) are processed in real-time, transactions cannot be reversed automatically. The app displays the recipient's name before you press confirm—always double-check this field. If sent in error, you must contact customer support to raise a recall request with the recipient's bank
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What should I do immediately if my card is lost, stolen, or compromised or raise a dispute ?
- 1. Lock in App: Open the LuLu Money app, go to Card Management / Settings, and toggle Block Card to temporarily freeze your card instantly.
- 2. Call Customer Care: Immediately dial 600 522204 to permanently block the card and request a replacement.
- 3. Call Customer care to raise a dispute on your transactions
